Terms & Conditions – Royal Pepper Banquets & Resorts

1. Introduction

Welcome to Royal Pepper Banquets & Resorts.

These Terms & Conditions govern your access to and use of our website, enquiry services, banquet facilities, wedding venues, hotel and resort services, and customer communication channels.

By accessing our website or submitting an enquiry, you agree to these Terms & Conditions.

Website: https://www.royalpepperbanquets.com
Email: enquiry@royalpepperbanquets.com
Phone: +91 8882500400

2. Use of Our Website

Visitors may use our website to explore our banquet halls, wedding venues, event facilities, hotel and resort services, packages and other business information.

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Submit false, misleading or inaccurate information.

• Attempt to damage, disrupt or interfere with website functionality.

• Copy or misuse website content, images, branding or other materials without permission.

We reserve the right to update website content, services and information whenever necessary.

3. Enquiries and Bookings

Customers may contact Royal Pepper Banquets & Resorts through our website enquiry forms, telephone, WhatsApp, email or other available communication channels.

Submitting an enquiry does not automatically confirm a booking or reservation.

All bookings are subject to:

• Venue and date availability.

• Confirmation from our authorised team.

• Acceptance of applicable pricing and service conditions.

• Completion of the required booking formalities and payments.

A booking will be considered confirmed only after the necessary confirmation has been provided by our team.

4. Pricing and Payments

Prices, packages and service charges may vary depending on the venue, event date, guest count, selected facilities, food arrangements, decorations and additional requirements.

Final pricing and payment conditions will be communicated by our authorised team before booking confirmation.

Customers are requested to review the quotation, payment schedule and applicable charges before confirming their booking.

5. Cancellation and Booking Changes

Cancellation, rescheduling, refund and modification requests will be handled according to the specific booking terms and conditions communicated at the time of confirmation.

Customers should contact our authorised team for information about applicable cancellation charges, refund eligibility and rescheduling options.

Any changes to an existing booking are subject to availability and mutual agreement.

6. Services and Facilities

Royal Pepper Banquets & Resorts provides banquet, wedding, event, hospitality and resort-related services.

The availability of specific facilities, decorations, food arrangements, accommodation and other services may depend on the selected venue, package and booking agreement.

Photographs, videos and descriptions displayed on our website are intended to provide general information. Actual arrangements may vary depending on the selected package and event requirements.

7. RCS Business Messaging and SMS Terms

Royal Pepper Banquets & Resorts may use SMS and RCS (Rich Communication Services) Business Messaging to communicate with customers regarding our services.

Depending on your interaction with us and the consent you provide, messages may include:

• Responses to banquet, wedding and event enquiries.

• Venue information and service details.

• Quotations and package information.

• Booking confirmations and appointment reminders.

• Event-related notifications and updates.

• Promotional offers, discounts and special announcements.

Messages will be sent in accordance with applicable communication regulations and customer preferences.

8. Messaging Consent

By providing your mobile number and voluntarily opting in through our website enquiry forms or other authorised consent methods, you agree to receive the categories of messages described in the consent notice.

Promotional messaging consent is optional and is not a condition of submitting a general enquiry or purchasing our services.

We maintain appropriate consent records and respect customers' communication preferences.

Providing your mobile number for an enquiry does not automatically mean that you have agreed to receive promotional messages.

9. Message Frequency and Charges

Message frequency may vary depending on your enquiries, bookings, service requirements and communication preferences.

Standard message and data rates may apply depending on your mobile network operator and service plan.

Delivery of messages may depend on network availability, device compatibility and the services provided by telecommunications operators.

10. Opt-Out and Help Instructions

Customers can manage their promotional messaging preferences at any time.

• Reply STOP to an SMS or RCS message to opt out of promotional communications, where supported.

• Reply HELP for assistance, where supported.

• You may also contact us at enquiry@royalpepperbanquets.com or +91 8882500400 to request that promotional messages stop.

After receiving a valid opt-out request, we will take appropriate steps to discontinue promotional messages.

Opting out of promotional communications does not necessarily stop essential booking-related or service-related messages where permitted by applicable law.

11. Privacy and Personal Information

We respect the privacy of our customers and take reasonable measures to protect personal information.

Information collected through our website, enquiry forms and communication channels will be handled in accordance with our Privacy Policy.

For more information about how we collect, use, store and protect personal information, please visit: Privacy Policy: https://www.royalpepperbanquets.com/privacy-policy/

12. Third-Party Services and Links

Our website may contain links to external websites, payment services, social media platforms or other third-party services.

These services operate independently and may have their own terms and privacy policies.

Royal Pepper Banquets & Resorts is not responsible for the content, availability or policies of third-party websites and services.

13. Intellectual Property

All website content, including text, photographs, videos, logos, graphics, designs and branding materials, belongs to Royal Pepper Banquets & Resorts or its respective content owners, unless otherwise stated.

Unauthorised reproduction, distribution, modification or commercial use of website materials is prohibited without prior written permission.

14. Limitation of Liability

We make reasonable efforts to ensure that the information published on our website is accurate and updated.

However, we do not guarantee that all website information will always be complete, error-free or uninterrupted.

To the extent permitted by applicable law, Royal Pepper Banquets & Resorts shall not be responsible for indirect losses arising from temporary website unavailability, third-party service interruptions or circumstances beyond our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded under applicable law.

15. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions whenever necessary.

Updated terms will be published on this page along with the revised effective date and last updated date.

Continued use of our website and services after an update will be subject to the revised terms, to the extent permitted by applicable law.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in the applicable jurisdiction, subject to applicable law.

17. Contact Us

For questions, booking assistance, service information or concerns regarding these Terms & Conditions, please contact us:

Royal Pepper Banquets & Resorts

Website: https://www.royalpepperbanquets.com

Email: enquiry@royalpepperbanquets.com

Phone: +91 8882500400

Location: Delhi NCR, India

These Terms & Conditions apply to the use of the Royal Pepper Banquets & Resorts website, enquiry services, booking-related interactions and relevant customer communication channels, including RCS Business Messaging and SMS.